1. 7-Day Money-Back Guarantee
At Neo IPTV UK, we prioritize customer satisfaction. If you are not satisfied with the service, you are entitled to a full refund within the first 7 days of your **Standard Subscription** purchase.
2. Non-Refundable Items
Please note that “Reseller Credits” and “1-Month Trial Packages” are non-refundable due to the wholesale nature of the product and high activation costs.
3. How to Request a Refund
To request a refund, please email support@deepskyblue-jay-788199.hostingersite.com with your Order ID and the reason for the request. Processing typically takes 2-5 business days.
4. Technical Issues
We highly recommend contacting our 24/7 support team to resolve any buffering or setup issues before requesting a refund, as 99% of issues are related to local device configuration.